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Refunds & Return Policy – Madras Meen Soru
Last updated: 23rd November, 2025
At Madras Meen Soru, we take great pride in serving authentic South Indian seafood prepared fresh every day. Customer satisfaction is our top priority, and we strive to ensure you have the best dining and delivery experience with us.
However, due to the nature of food items, our refund and return policy follows the guidelines below:
1. No Returns Accepted
We do not accept returns of any food items once delivered or picked up.
This is due to:
2. Refund Eligibility
Refunds may be considered only under the following circumstances:
a) Wrong Item Delivered
If you received a dish different from what you ordered.
b) Missing Items
If part of your order is missing.
c) Quality Issue
If the food delivered is spoiled, undercooked, overcooked, or damaged.
Note: Taste preferences are not considered a quality issue.
3. Time Window for Complaints
To qualify for a refund or replacement, you must:
After this time window, we may not be able to offer support due to the perishable nature of seafood.
4. Refund Options
Depending on the situation, we may provide:
The decision is made after verifying the complaint.
5. Payment Refund Timeline
For eligible refunds:
6. Cancellations
a) Customer-initiated cancellation
b) Restaurant-initiated cancellation
If we cancel due to unavailability of seafood or operational issues, we provide a full refund.
7. Contact Us
If you have any concerns about your order, please reach us at:
📞 Customer Support: +91-63744 90938
📧 Email: madrasmeensoru@gmail.com
🌐 Website: www.madrasmeensoru.com
We are here to help and ensure you have a great experience with every meal.
